Monster Mushroom Company Shipping Policy

We guarantee your satisfaction with every Monster Mushroom product. If there’s ever an issue, we’ll make it right. Our rigorous testing minimizes contamination, but rest assured, we’ve got you covered if any problems arise. Our shipping Policy below should answer any questions you have, but feel free to contact us if needed.

• Shipping Information: Flexible and discreet shipping delivers to virtually any address within the United States, although some restrictions may apply to certain products and states.
• Order Processing: We ship orders Monday – Thursday between the hours of 9:00 am – 4:00 pm MST.
• Prompt Fulfillment: We will fulfill and ship your order within 1-2 business days.
• Cancellations: If you need to change or cancel an order, please contact our customer service as soon as possible. We will accommodate requests for orders that have not yet shipped. However, we cannot cancel shipped orders, and our no returns or refund policy applies.
• Reporting Damaged or Incorrect Items: If the item you received is damaged or not what you ordered, please contact our customer service immediately. We will work with you to address the issue in a manner that is fair and satisfactory.
• No Returns or Refunds: Once an order has been received by the customer, we do not accept returns or offer refunds under any circumstances. By completing your purchase, you acknowledge and agree to this policy.
• Exceptions: All decisions regarding returns and refunds are at the sole discretion of monstermushrooms.com. In rare instances, we consider exceptions on a case-by-case basis. Please contact our customer service team with any concerns.

Your satisfaction is our top priority. Should you encounter any concerns or need assistance, don’t hesitate to contact us directly. We’re here to help and ensure your experience with us is nothing short of exceptional!